Shipping policy

Thank you for choosing Glowstead, LLC. We are dedicated to delivering your candles safely and efficiently. Please review our shipping policy below.

  1. Order Processing
    • All orders are processed within 1–2 business days after payment is received.
    • Orders are not shipped on weekends or holidays.
    • During high-demand seasons (such as holidays or promotional events), processing times may be extended.
  2. Shipping Methods & Delivery Estimates
    • We ship using trusted carriers such as USPS, UPS, or FedEx.
    • Standard shipping within the U.S. typically takes 3–7 business days after processing.
    • Expedited shipping options may be available at checkout.
    • Delivery times are estimates and may vary due to carrier delays, weather, or other factors beyond our control.
  3. Shipping Costs
    • Shipping costs are calculated at checkout based on your location and selected     shipping method.
    • Occasionally, Glowstead, LLC may offer free shipping promotions, which will         be clearly stated on our website.
  4. Order Tracking
    • Once your order has shipped, you will receive a confirmation email with a             tracking         number.
    • Please allow up to 24 hours for tracking information to update.
  5. Incorrect or Insufficient Address
    • Customers are responsible for providing accurate and complete shipping                       information.
    • Glowstead, LLC is not responsible for orders that are lost or delayed due to incorrect     or incomplete addresses provided at checkout.
  6. Risk of Loss & Delivery Issues
    • Risk of loss passes to the customer once the package is marked “Delivered” by the         carrier.
    • If your package is lost in transit, please contact us at glowsteadcandle@gmail.com        and we will assist in filing a claim with the carrier.
    • If your package is marked “Delivered” but cannot be located, please check          with  neighbors, your local post office, or the carrier before reaching out.
  7. International Shipping
    • At this time, Glowstead, LLC ships only within the United States.
    • International shipping is not available.